Contract Cleaning

Reporting and Resolving Issues

Evolve Waste Managemet Flow chart

At our company, we take pride in providing high-quality contract cleaning services, and we are committed to ensuring that our clients are satisfied with the work we do. However, we understand that there may be times when the cleaning standards do not meet expectations.

If you ever experience a poor cleaning job, the following steps outline our process for reporting and rectifying the issue:


Report the issue

If you are not satisfied with the cleaning standards, please report the issue to us as soon as possible. You can do this by phone, email, or through our online reporting system.


Investigate the issue

Once we receive your report, we will immediately launch an investigation into the matter. Our team will assess the situation and determine the cause of the problem.


Communicate with you

We believe in open and honest communication, and we will keep you informed of our progress throughout the investigation. We will also provide you with a clear timeline for rectifying the issue.


Resolve the issue

Our team will take the necessary steps to rectify the issue, whether that be by retraining the cleaner, adjusting our cleaning procedures, or taking other appropriate action. We are committed to making sure that the issue does not happen again in the future.



After the issue has been resolved, we will follow up with you to ensure that you are satisfied with the outcome. We will also review our procedures to identify any areas where we can improve, and we will take action to prevent similar issues from happening in the future.

By following this process, we aim to ensure that any reported issues are resolved quickly and efficiently, and that we are providing the best possible cleaning services to our clients. Our goal is to maintain the highest standards of cleanliness and hygiene, and we are committed to working with our clients to achieve this. If you have any further questions or concerns, please do not hesitate to get in touch with us.

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